Think about shopping for a brand new $3,500 Apple Vision Pro headset solely to find that, drat, you forgot the password. This very relatable situation—who hasn’t forgotten a password of their life?—has change into a actuality for some Imaginative and prescient Professional customers in latest days. Apple’s response: Uh, sorry, you’ll be able to’t repair it at house.
Over on Apple’s official community forums, a number of Imaginative and prescient Professional homeowners reported being locked out of their shiny new headsets after coming into the wrong password—not the Apple ID, however slightly the password to open units—too many occasions. After they contacted Apple Help, homeowners mentioned staff instructed them the one recourse out there was to take the product again to the shop and have them reset it on-site or mail it in. The password downside was first reported by Bloomberg.
As soon as on the Apple Retailer, system homeowners acknowledged that staff fastened the issue by attaching a Developer Strap—a $300 additional accessory that gives a USB-C connection between the Imaginative and prescient Professional and a Mac—to the headset and went on to erase and reset it. The Imaginative and prescient Professional is at present the one Apple product that may’t be reset by the person at house.
The truth that the Developer Strap is required is already problematic, because the accent is barely out there to people who find themselves a part of Apple’s Developer Program and never atypical members of the general public.
New Imaginative and prescient Professional customers had been understandably irritated that after paying a lot cash for Apple’s headset, they must take it again to the shop solely days after shopping for it. The Imaginative and prescient Professional officially went on sale within the U.S. final Friday.
Apple workers was additionally apparently unprepared to take care of the issue. As one person explains on Apple’s group boards:
“I referred to as Apple Help once more on the slim probability they’ve discovered an answer to this downside. The agent instructed me that they’ve gotten a bunch of calls in the present day about this passcode bug and he’s needed to take care of lots of offended clients after telling them their solely recourse is to return to the shop. He mentioned Apple Help was actually caught off guard by this and apologized for not being higher ready.”
Gizmodo reached out to Apple about the issue on Tuesday morning however didn’t instantly hear again.
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