Key Takeaways
- Google has launched a self-initiated alternative course of for Pixel Watch 2 homeowners, eliminating the necessity to discuss to customer support brokers.
- To request a alternative, customers want to finish a kind on the Google Retailer web site, affirm the problem, and choose a restore choice.
- Customers can select to make use of their very own packaging or request packaging from Google and might want to comply with the phrases and situations earlier than confirming their buy.
Nobody likes being in customer support purgatory, however for homeowners of out-of-warranty Pixel Watches, they’ve needed to discuss or kind out their issues and needs with brokers to get their damaged units taken care of. From at the moment on, these with a Pixel Watch 2 can be glad to know that they will not should take care of round explanations and questions so as to get a correctly functioning machine once more. Bought a Pixel Watch 2 your self? This is what you must know.
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Some restore technicians might snoop round your machine whereas they’re meant to be fixing it. Google’s new Restore Mode for Pixel telephones ought to cease that.
The outdated methods
Up till at the moment, so as to provoke what’s formally a tool alternative for broken units, you had two choices. For those who paid for a Most well-liked Care package deal, you might put in for a alternative by filling out a kind with Google associate Assurant. In any other case, whether or not it was an in-warranty (which solely actually covers defects) or out-of-warranty declare, you needed to discuss with a customer support agent on the Google Retailer website — even if you happen to purchased your Pixel Watch at one other retailer. And do not even get us began about repairing a Pixel Watch all by yourself.
The brand new approach
Whereas these two methods are nonetheless the one strategies of acquiring a first-gen Pixel Watch alternative, Pixel Watch 2 homeowners now have a brand new choice as detailed by Google and noticed by Android Authority. You are now in a position to self-initiate the alternative course of by finishing a kind on the Google Retailer web site — saving you from a complete dialog, plus any time queuing up for a service agent within the first place.
This is find out how to get began on a alternative request:
- Head to the Google Retailer web site, then scroll to the underside of the web page and click on on Repairs.
- Choose Get Began after which enter your Pixel Watch 2’s IMEI (if relevant to your LTE mannequin) or serial quantity.
- To search out both in your watch, head to Settings, System, then About.
- Verify your problem. Within the Restore Choice section, you will then must insert your ZIP code or tackle. Choose Mail-in.
- It is best to see an estimated price to exchange your machine. The alternative unit doesn’t embrace the charger or watch straps.
- Choose both Use my very own packaging or Ship me packaging. You will be mailed or emailed a pay as you go label.
- You are responsible for any damages throughout transit if you happen to use your individual packaging.
- For those who request packaging from Google, you will be ready as much as two enterprise days to have it delivered. It is free.
- Learn via and comply with the phrases and situations.
- Undergo the checkout course of, deciding on Verify Buy.
As soon as your cost has gone via and Google receives your broken Pixel Watch 2, the corporate will ship out your alternative.
The self-service course of right here is similar for these initiating repairs on different Pixel units, although many could have the choice of scheduling a restore at an affiliate uBreakiFix store. That will not be the case for the Pixel Watch 2.
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