Google Drive customers are expressing frustration as latest recordsdata saved within the cloud have seemingly vanished, with the service reverting to a storage snapshot from round April-Might 2023. Google Drive, a broadly utilized cloud-based storage service, permits customers to retailer and retrieve recordsdata throughout numerous units by their Google accounts.
Complaints emerged on Google’s support forums last week, detailing the lack of latest knowledge and alterations to folder constructions. Customers emphasised the severity of the difficulty, with one stating, “I pay further every month to retailer folders within the cloud in order that it’s protected, so it’s devastating that each one my work seems to have been misplaced.”
Regardless of affected customers reporting no latest modifications in exercise logs, ruling out unintended deletion, the issue appears to lie throughout the service’s system. There are not any recognized strategies to revive lacking knowledge from offline caches, including to person frustration.
Google’s volunteer help brokers shared a response from the corporate’s help engineers, acknowledging the continued investigation. Nevertheless, no estimated timeline for a decision has been offered.
Within the absence of efficient help from Google’s help boards, customers are cautioned in opposition to modifying the foundation/knowledge folder till the state of affairs is clarified and the foundation trigger recognized. This advice goals to keep away from complicating the restoration course of.
The lack of crucial knowledge entrusted to the cloud has understandably agitated customers, significantly those that paid for file internet hosting — Google’s help boards, managed by volunteers with restricted perception into the cloud service, exacerbate the shortage of efficient help for crucial points.
Efforts to acquire an replace from Google on the interior investigation and the recoverability of misplaced recordsdata haven’t yielded a response on the time of publication. Within the interim, affected customers are suggested to chorus from altering their cloud storage, think about native file backups, or discover various cloud companies till the difficulty is resolved.
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